How to Fix the Error “Your Connection is Not Private”- Security by Panda

It’s important to check that the sites you visit are safe. You can check this in a few different ways. One way to do this is to look for the lock symbol. Another is the warning on windows that say “your connection is not private.” If you don’t pay attention to error messages like “your connection is not private,” your online information could be at risk.

We’ll tell you why the “your connection is not private” error may be showing up on your screen and how to fix it so you can stay safe online.

What Does It Mean When It Says “Your Connection is Not Private”?

The error message “your connection is not private” means exactly what it says. It’s a message from your browser telling you that the connection is not safe. This means that if you don’t use an antivirus program or encryption, hackers will find your device to be a gold mine.

Before you can access a website, your browser must check the digital certificates that are installed on the server to make sure the site meets privacy standards and is safe to use. If something is wrong with the certificate, your browser will stop you from going to the site. At this point, you will see the message “Your connection is not private.”

These certificates are also called “identity certificates” or “public key infrastructure certificates.” They show that a website really is who it says it is. Digital certificates help keep your personal information, passwords, and payment information safe.

When your connection isn’t secure, it’s usually because the SSL certificate has a mistake.

What does “SSL Connection Error” mean?

SSL Certificates are used to serve websites over HTTPS connections that are safe. HTTPS is a security barrier that makes sure connections are safe and keeps data safe. An SSL error connection happens when your browser can’t open what you asked it to open in a safe way. When the browser sees that the connection is not secure, it will try to stop you from getting to the website.

There are a few different things that could cause an SSL connection error:

  • The certificate is missing or expired
  • Your browser is not updated
  • Your antivirus settings or date and time settings are off
  • There is a server issue

If the problem is with the server, you will have to wait until the owner fixes it.

What a “Your Connection is Not Private” message looks like on each browser

When you get this error message, you’ll be taken to a different page. Some browsers send simple messages, while others use codes and warning signs.

Google Chrome

When you get this error message in Google Chrome, it will take you to a page called “privacy error.” From there, it will show a big red question mark and the message “Your connection is not private.” It will warn you that someone might be trying to steal your passwords, messages, or credit cards. You can choose to go back to the previous page, go to more advanced settings, or try to get to the site anyway.

There will also be an error code on the page. Here are some of the most common:

  • SSL certificate error

Mozilla Firefox

On Mozilla Firefox, you get a similar message, but instead of “private,” it says “Your connection is not secure” and tells you that the website owner has set up their site wrong. Then you can choose to go back or to go to advanced settings.

Most of the time, Firefox will show you the following codes:



Safari users will see a message on a new page that says “This Connection is Not Private.” It will explain that the website may be pretending to be the site you want to visit in order to steal your personal or financial information.

Microsoft Edge

If you’re using Microsoft Edge, you’ll see a message that looks almost the same as the one in Google Chrome, with an exclamation point and the words “Your connection isn’t private.” The same code will show up if the certificate does not match the domain you are trying to reach.

Common codes that you might see with Microsoft Edge:

  • Error Code: 0

How to Fix the Error “Your Connection is Not Private”

For each browser, there are a few different ways to fix or get around this error message.

1. Reload the Page

This seems like the most obvious thing to try, but sometimes something simple will work. Fixing things like your browser’s timeout, your internet connection, or a typo can sometimes fix the problem.

2. Try Incognito Mode

The next thing you can do is switch to “private mode” and try to get to the same website. If the site really has security problems, it shouldn’t work when you switch to “incognito” mode, which lets you browse without saving your browsing history or cache. If the site still says “your connection is not private,” try clearing your cache.

To open a Chrome tab in private mode, click the three vertical dots in the upper right corner of your screen. Open the drop-down menu and choose “New private window” or press Ctrl+Shift+N on your keyboard.

3. Check the Date and Time

Make sure the time and date on your computer are right. If they don’t match the browser, you may get an SSL connection error.

How to Look at a Mac’s Date and Time

  1. Go to the Apple menu in the upper left corner of your screen.
  2. Click on System Preferences.
  3. From there, choose Date & Time.
  4. Ensure the date and time are accurate.

How to Check Windows Date and Time

  1. Right-click the date and time on the taskbar.
  2. Click on Adjust date/time.
  3. Verify the date and time are correct.

4. Delete the cache and cookies from your browser

When you go online, your computer stores cookies, which collect information and take up a lot of space on your hard drive. When your computer tries to sort through all of that information, it can move very slowly.

Try going to your settings and clearing the cache and cookies from your browser. If you get rid of all that information, your connections will go faster.

5. Consider What Wifi is in Use

If you use public wifi, you might get a warning that it’s not safe. Some public wifi is badly set up and doesn’t work with HTTPS. If you’re not sure how safe your connection is, look for a different wifi network or wait until you’re at home and can browse safely.

Using a Virtual Private Network is the best way to keep your information safe when using public wifi (VPN). A VPN hides your traffic and your identity while sending and receiving encrypted data to and from a server far away.

wifi preferences
wifi preferences

6. Check Your Antivirus or Firewall

If you have an antivirus on your Mac or Windows device, you may still get the error message because the antivirus or firewall is blocking your network. Test this problem by turning off SSL scan for a short time.

7. Manually Proceed With Caution

If you’re still getting a message that says “Your connection is not private” and you need to get to the website you want, be careful. Your browser shows you this message and tells you not to keep going, which is a good idea.

If you go forward, your personal information and payment information could be at risk of being stolen. This risk is not worth the time and money it takes.

If you do these things, you should be able to fix or get around the error message “Your connection is not private.” Remember that this message is telling you that the website you are trying to get to is not safe. If you can’t fix the problem, bypassing might help you find what you want, but it could also put your private information at risk. You can protect your digital life with software like Panda Security Dome. Your online information is very valuable, so be smart about how you search so that it doesn’t get into the wrong hands.



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